Profile
Customer-focused professional with over 3 years of experience influencing decision-makers,
resolving complex issues, and guiding solution adoption in a SaaS/fintech environment. Proven
ability to build trust, uncover needs, and influence outcomes through strategic communication.
Education
BS – Information Science
2022 at University of South CarolinaExperience
Supplier Sales Representative at AvidXchange
November 2025 – Present- Built and grew supplier relationships through a consultative sales approach, driving adoption of automated e-payment solutions.
- Generated and closed new business through high-volume outbound outreach, consistently meeting and exceeding sales targets.
- Overcame objections by positioning solutions around efficiency, security, and cash flow improvements.
- Managed pipeline and supplier data in Salesforce while delivering a seamless onboarding experience through cross-functional coordination.
Senior Customer Care Representative at AvidXchange
February 2025 – November 2025- Act as a senior point of contact for high-priority clients, providing strategic support that fosters trust and long-term engagement.
- Partner with decision-makers to assess operational needs and recommend new products that enhance user experience and satisfaction.
- Guide clients through value-added features and best practices, identifying upselling opportunities to streamline workflows and increase efficiency.
- Serve as a mentor for junior team members, modeling effective client communication and proactive problem-solving techniques.
- Collaborate cross-functionally to ensure client goals align with internal capabilities, contributing to scalable solutions and business alignment.
Customer Care Representative II at AvidXchange
March 2023 – February 2025- Managed high-volume inbound and outbound client communications via phone and email, consistently exceeding KPI performance goals.
- Used consultative conversations to guide clients toward self-service solutions, reducing support volume and improving client efficiency.
- Built strong relationships with decision-makers, aligning platform capabilities with client goals to support long-term success.
- Advocated for clients by coordinating cross-functional resolutions, reinforcing satisfaction and loyalty.
- Developed expertise in Salesforce CRM to track client interactions, manage case progress, and surface solution opportunities.
Certifications
- AWS Certified Cloud Practitioner
Skills
- Consultative Support
- B2B Relationship Building
- Negotiation
- Quota Achievement
- Upselling & Cross-Selling
- Salesforce
- Customer Service
- Communication & Active Listening
- Time Management & Organization
- SQL (basic queries)